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Introduction to Sales | |
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Activity: Who Is the Customer? | |
Activity: Internal Contact Sheet |
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| Plan for Successful Sales | ||
Activity: Identifying SMART Goals |
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Resource: Daily Planners and Gantt Charts | |
| Recognize Needs | ||
Activity: Identifying Appropriate Verbal Skills |
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| Inquire and Listen | ||
Activity: Inquiring and Listening Skills |
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Activity: Five Steps of Effective Questions | |
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Activity: Review: Inquire and Listen | |
| Describe Benefits | ||
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Activity: Describe Benefits | |
| Expedite the Sale | ||
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Activity: Follow Through |
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