Introduction to Sales
Activity: Who Is the Customer?

Activity: Internal Contact Sheet

Plan for Successful Sales

Activity: Identifying SMART Goals

Resource: Daily Planners and Gantt Charts
Recognize Needs

Activity: Identifying Appropriate Verbal Skills

Inquire and Listen

Activity: Inquiring and Listening Skills

Activity: Five Steps of Effective Questions
Activity: Review: Inquire and Listen
Describe Benefits
Activity: Describe Benefits
Expedite the Sale

Activity: Follow Through

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