Magazines & Newsletters

Testimonials from readers of Credit Union Front Line:

"We enjoy reading the Credit Union Front Line; some very unique and good stories, and lots of info for tellers to use to further their skills."

"Nice job. We really like the articles. I post it on our intranet every month and let employees know it's ready for them to read. The content is very appropriate and complimentary to our strategies and what we're trying to teach our people."

Patty Dixon
VP-Service Centers
Baxter CU

"I LOVE the Front Line newsletter and I pass it on to several colleagues. Front-line staff are our most important link to our membership."

Kristen Guillory
Assistant Regional Manager
Air Academy FCU

"Front Line does a great job of communicating key issues to our tellers. There is a good variety of information and tips for improving a 'skill.' I can rely on it to provide a backup or reinforcement for corporate training activities at my credit union."

Brenda Dunbar
Cash Operations Manager
Citizens Equity First CU

"I wanted to take a few minutes to tell you how much I value your newsletter. It is by far the best sales and service newsletter I have ever come across (and I have looked!) for the target audience my staff represents. Every month I am absolutely delighted at how on target the articles are for our needs.

My branch managers and I look forward to receiving Credit Union Front Line and passing it on to our staff. We loved "I Know You Can Hear Me, But Are You Really Listening?" in the February issue. We have been doing a lot of communication style training and working with our staff to be more active listeners in order to better meet our members' needs.

Thank you so much for publishing such a quality piece!"

Mary W. Budnick
Vice President Operations
CenConn Credit Union

I am pleased that you are changing the name of CU Teller Newsletter to CU Front Line. We have a small staff (only 6) and nobody has the job title of teller. Every employee has a very diverse set of responsibilities. I'm sure this is typical of most credit unions. Each employee at our credit union reads CU Teller Newsletter. It is a relevant publication for most employees.

Lori A. Pook
President & CEO
Greater Milwaukee Credit Union

Please send your comments about Credit Union Front Line to cufrontline@cuna.com.