As a credit union leader, it’s important to understand the ramifications of successful team building. This series of courses will help you improve the way team members interact and solve problems. Better problem–solving means better efficiency and increased efficiency boosts morale and productivity. Learn how to decrease stress, turnover, and operating costs while improving the credit union’s public image during these interactive courses.

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Following are the learning objectives for each course:

Introduction to the Bigger Picture

• Understand how your credit union’s mission and core values lay the foundation for day-to-day work activities
• Define strategy and how it relates to your credit union’s mission and core values
• Identify how your credit union’s history influences its strategic direction
• Explain how to use your credit union’s strategy to define departmental goals

Problem Solving and Decision Making

• Recognize the ways problems can affect operations and/or teamwork
• List the benefits of solving problems for your team and the credit union
• Know the six steps in the decision-making process
• Identify three questions to ask yourself to ensure that a decision aligns with your credit union's strategy
• Understand how to gain input and buy-in from team members by focusing on the facts
• Explain how to implement and measure the effectiveness of a solution

Scheduling and Delegation

• List the benefits of effective scheduling and delegating tasks
• Identify potential obstacles related to effective scheduling and staff productivity
• Discuss how delegation can improve the team’s productivity
• Explain how to delegate tasks by assessing team members’ skills, abilities, and attitudes
• Describe how to empower team members and provide support they need to accomplish delegated tasks
• List the various forms of communication that support effective delegation

Process Improvement

• Define process improvement
• Describe how to assess processes for potential performance improvements
• Explain how to enlist key players for process improvement
• Identify the three characteristics of the goals for process improvement
• Explain how to communicate the changes resulting from process improvement
• List four ways to measure and monitor process improvement after implementation

Teamwork

• Identify how to select team members to solve problems or improve processes
• List the common teamwork derailers
• Explain how to build trusting relationships with team members
• Describe the role of delegation, empowerment, and shared decision making in supporting teamwork
• List the communication skills needed to build teamwork
• Provide examples of rewards and recognition that motivate teams