Interpersonal Skills: Understanding Your Effect on Others
Your leadership role means you’re in the people business. Discover ways to understand your interpersonal style and its effect on others, read nonverbal cues, know when to be flexible, and communicate effectively.
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Topics include:
• The Impact of Communication
• Communication Style: The Key to Understanding Ourselves and Others
• Influence with Style: Interpreting What You See and Hear
• Flexibility: The Only Characteristic More Important than Style
• Applying Style and Flexibility
• Managing with Style
• Why Don’t People Listen?
• Nonverbal Messages: Reading People Like a Book
• Getting the Message Across
• How Can We Have Influence When All Goes Wrong?
This course is a recommended course in the following learning plans:
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