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Helping Members Understand and Solve Problems |
| Front-line staff can be powerful member educators when armed with the right tools. This course teaches employees to focus on helping members understand your credit union’s financial products and services. Employees will learn why member education is important, what it takes to become an educator, how to recognize learning opportunities, and how to build member relationships. See the topics and learning objectives This course is a recommended course in the following learning plans:
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Course Number: See more Interpersonal Skills and Career Building courses. |
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