Technology is forever changing the way we do business. This course will help employees understand the changing role of front-line staff, communicating with members about technology, understanding critical technologies, and cross-selling remote services. Employees learn through informative case studies. For those who have completed the Technology track, this adds additional insight into the critical role of technology.

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Topics include:
• Behind-the-Scenes Technology Services
• The Next Big Thing: Customer Relationship Management
• Loan Decisions Quickly—and Better Service
• Card Fraud, Identity Protection, and Privacy
• New Frontiers for Member Service
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