Let’s face it, we all have to "sell" nowadays to survive. Most employees would argue that they weren’t hired to "sell". This course helps students realize that selling is positive. Your employees will discover the fundamentals of cross-selling, marketing, sales presentations, and telemarketing. These skills are the backbone that helps employees succeed through personal and professional interaction.

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Topics include:
• Understanding Selling
• Preparing Yourself to Sell
• Product Knowledge
• Know Your Members
• Member Relations and the Sales Process
• The Basics of a Sales Presentation
• Telemarketing and Cross-Selling Credit Union Services