Self-Study Certificate Programs
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Communication and Telephone Skills |
| This course outlines good communication skills as well as barriers to effective communication. It concentrates on applying communication skills over the telephone in various situations. Staff will gain knowledge on dealing with angry or talkative callers as well as good telephone sales techniques. See the topics and learning objectives This course is a recommended course in the following learning plans:
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Course Number: See more Interpersonal Skills and Career Building courses. |
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