Discover the importance of developing a sales culture — no longer a luxury for credit unions. Provides front-line staff with practical advice for developing quality service, overcoming barriers, and maintaining a positive sales attitude.
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Topics include:
• How Good Do You Want to Be?
• Good Service Starts at Home—Internal Customers
• How Credit Unions Give Great Service
• How Members Evaluate Service
• The Basics—Make Me Feel Special
• Great Service is Systems, Not Just Smiles
• Have a Fixation with Finding Solutions
• Handling Difficult Situations
•Cultivate a Member Service Culture
This course is a recommended course in the following learning plans:
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CUNA Center for Professional Development is committed to providing a quality learning experience with cutting-edge topics and expert instructors. If for some reason you are not fully satisfied, contact us and we’ll provide you a full tuition refund or credit.
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