Discover ways to provide the human dimension to technology. Learn from leading credit unions that have successfully combined technology with effective member service.
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Topics include:
• Technology and the Credit Union Commitment to Member Service
• Your Changing Role in Member Service
• Reactions to New Technologies
• Building Positive Acceptance of Change
• Helping Members with Telephone Financial Services
• Helping Members with ATMs and Debit Cards
• Helping Members with Internet Financial Services
• Preparing for the Future
This course is a recommended course in the following learning plans:
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