Lending is central to the mission of every credit union. That’s why effective collections are so important. This course will show you how to safeguard your members’ assets by minimizing losses due to unpaid loans. Each chapter in the course opens with a "case study" based on actual events from real credit unions. Throughout the course, activities are presented to allow you to apply what you’ve learned.

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Topics include:
• Collectors as Member Service Agents
• Why Members Become Delinquent
• Honing Communications Skills
• Alternatives to Delinquency
• Best Practices in the Collections Department
• Bankruptcy Issues
• Real Estate Collections