Individuals who are responsible for leading, managing, or supervising a team will benefit from this course. It focuses on understanding how teams are motivated, and how to maintain strong team relationships. Topics include creating organizational change, setting clear team performance targets, team motivation, and building trust.

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Following are the learning objectives for each course:

Member Service in Today's Environment:

• Recognize current trends impacting the credit union industry
• Identify four challenges teams face
• Specify three qualities of exceptional teams
• Recognize three benefits of exceptional teams

Building Teams Through Communication and Trust:

• Communicate your team’s connection to your credit union’s vision
• List four steps to measure and track performance goals
• Define four tactics to communicate effectively with your team
• Distinguish between actions involving ethical behavior and accountability in the workplace

Creating Enthusiasm for Learning and Improvement:

• Identify leadership actions that demonstrate enthusiasm for learning
• Cite four behaviors that engage the team in learning or improvement
• Recall how to guide team members for each staff development level
• Recognize how to engage your team members in the change process

Encouraging Cooperation in Others:

• Cite examples of leadership actions that support teamwork
• List four practices that sustain effective teams
• Recognize behaviors that promote equitable treatment of team members
• State practices that help managers delegate tasks

Motivating Service Excellence in Others:

• Identify actions that instill passion for service excellence
• Describe four behaviors that support your team’s efforts in service excellence
• Identify activities that develop a passion for continuous improvement
• Recognize three steps you can take to maintain positive momentum as the team matures