Discover the best procedures for delinquency control, record keeping, and problem accounts. This course teaches telephone and written collection techniques and the key legal considerations in the collection process. Staff will understand policies, procedures, legal action, and special delinquency problems.
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Topics include:
• Collections Policies and Procedures
• Developing a Collections System
• Making Contact
• Special Delinquency Problems
• Legal Action
This course is a recommended course in the following learning plans:
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