Technology is changing at breakneck speed. To be successful, we need more than ever to develop a plan to cope with an increasing pace of change. This course will help you to work more effectively with the two key words of its title: planning and technology.

Contents:

• The Director’s Role
• Financial Services Environment: Tools and Tests
• Developing Effective Technology Policies
• The Human Dimension of Technology Planning
• Productive Partnerships
• Member Satisfaction

By successfully completing the optional exam, you can earn 2 credits for the CUNA Volunteer Certification Program (Level 1, Safety & Soundness) toward your Certified Credit Union Volunteer designation.