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STAR Program
What do STAR users say about the program?
I think the STAR books are wonderful in helping to learn knowledge not generally covered
in an everyday type setting inside your credit union. We use this series by completing the
first set of books generally right after the ninety-day qualifying period is over. Anything
beyond this first set is completed at whatever speed each employee feels comfortable. I,
personally, have learned several things that I have not come across in my four years of financial
institution work. I have also learned ways that I could've better handled a situation and now
know how to effectively handle the same situation in the future. I particularly like the examples
given of specific credit unions and their experiences. This gives me, as a student, the chance
to imagine how different situations or applications could be presented in a real life setting.
Out of everything in your entire program, those real applications are what I like the best.
Tina Lynch, Member Service Representative
Credit Union of Johnson County. Kansas
Assets: $157M
The STAR Program is used in our Credit Union for staff training and it is integrated into
our job descriptions. I enjoy the STAR Modules and have obtained a great deal of useful
information. They are easily understood and have been a great benefit in my employment to further
my career with Laurel Federal Credit Union
Debbie Rideout, Financial Services Representative
Laurel Federal Credit Union, Montana
Assets: $62M
We find the STAR program very useful for our crewmembers. We allow our crewmembers to participate
in what we call an Upgrade program. This program allows participants to gain a full pay grade
increase by meeting various criteria and maintaining it each year. Part of the criteria is continuing
educational credits. The STAR program is one way they can earn their education credits. Our
crewmembers utilize the online STAR modules which they find convenient and informative. We have
estimated that in the last year our crewmembers spent around 1080 hours taking STAR programs. There
are other alternatives that would fill their education credit requirements but they choose the STAR
program more than any others.
Michelle Truman, Training Manager
FAIRWIND Credit Union, Florida
Assets: $845M
I started working in the Star and Merit program almost a year ago and have learned a
tremendous amount of information from the program. The program brings thing more to reality
since there are so many real-life examples used for everything. I believe that without this
program, it would be very difficult to teach everyone the different aspects that we encounter
every day and the operations of other departments that one would normally not work in. The Star
and Merit program also lets you see what you want to works towards and what department you would
like to work in more efficiently. I started out on the teller line, and I now currently work in
the Information Service department, mostly due to what I learned in the program, was very
intrigued with the behind the scenes aspect of helping members. Our credit union utilizes the
Star and Merit program to broaden our horizons and our capabilities in the credit union.
Courtney Lockhart, Associate in the Information Services Department
Belco Community Credit Union, Pennsylvania
Asset Size: $200.7M
The STAR program has provided me with an overview of the various functions of the credit
union. It has allowed me to educate my self in areas that I’m not fully knowledgeable and that
I may not use on a day-to-day basis. Since I work in Member Service which includes but is not
limited to tellering procedures and account maintenance I may not necessarily be involved with
posting of gl’s or loan procedures. After completing the STAR books for Accounting and Lending I
understand each departments functions and can fully perform my job. As the Call Center
Representative, the STAR program has allowed me to assist our members as a full service center to
fulfill our mission, “Call Federal Credit Union is committed to being the full service primary
institution of its members-owners by providing friendly, efficient services and products while
maintaining financial strength and integrity”. I think the Star program is one that should be a
requirement not an option. It’s a tool that will increase and promote knowledgeable staff for any
credit union to its greatest potential.
Tammy M. Johnson,Call Center Member Service Representative
Call Federal Credit Union, Virginia
Assets: $200K
The STAR program was convenient. I could read the material online either during slow times
at work or at home. The material that is covered in the STAR program is informational. I covered
some of the programs that is not directly related to my job, just so that I could have knowledge
of the different departments in our credit union. I am thankful for my credit union for allowing
the employees to learn through the STAR program.
Tanya Plemens, Financial Service Officer
Georgia Federal Credit Union, Georgia
Assets: $292M
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CUNA Center for Professional Development is committed to providing a quality learning experience with cutting-edge topics and expert instructors. If for some reason you are not fully satisfied, contact us and we’ll provide you a full tuition refund or credit.
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